How will I get my order confirmation?
As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.
When will I receive my item?
If your order is in stock and we process the charges to your credit card, it will normally ship within five business days, or sooner, from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at support@winecoolercollection.com.
What if my package arrives damaged?
Please inspect the packaging of your item(s) when they arrive. Contact us as soon as possible at 866-430-2877 or send an email to support@winecoolercollection.com so that we can arrange pick up of the damaged item and send you a replacement. If your item(s) do arrived damaged, we will need photos of the damage. Please send photos to support@winecoolercollection.com.
Can I cancel my order & get refunded?
All orders cancelled after 48 hours are subject to a $20 administration fee, whether or not your order has shipped. If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.