Shipping
Expect some delays due to COVID. All orders placed by noon EST ship same day. For domestic shipments, please allow 2-10 business days after shipment for your package to arrive.
A direct signature is required to receive your parcel. You are responsible for tracking your shipment. If you or anyone in your household cannot be there for your scheduled delivery, please go to the FedEx website to reschedule accordingly.
White Glove Delivery
If you need White Glove Delivery (anything past the door frame) extra rates will apply. Prices widely vary between $75.00 to $500.00. To figure out rates, we need a detailed explanation on how to get the unit where it needs to go.
If you need this service, please let us know at checkout with a detailed explanation where the unit needs to go. A representative will then contact you via phone number with rates and schedule you a delivery appointment.
Tracking your order
You will be sent an email to your order once it has shipped.
Returns
Our return policy lasts 14 days. If 14 days have gone by since your purchase, we unfortunately can’t offer you a refund or exchange. If your product is defective, you will need to contact the manufacturer.
To be eligible for a return, your item must be unopened, unused and in the same condition that you received it. It must also be in the original packaging (including all packaging materials), documentation, instructions and accessories. To complete your return, we require a receipt or proof of purchase. All opened packages will not be accepted for returns. All customized products are final sale.
For all returns and cancellations that "shipped free", a shipping charge equal to the cost of the original shipment will be withheld from the refund. It is important to save all packaging and not destroy boxes in case of a return.
Items that are returned are subject up to a 25% restock fee.
The following companies have no return policy due to how each item is made to order:
- Breezaire
- Summit Appliance products must be in original, unopened carton to be eligible for return (Digital photographs may be requested to ensure packaging has not been opened. Opened packages will not be accepted). Merchandise must be undamaged and in new condition upon return to receive refund.
If you would like to return your product please visit our contact page or email support@winecoolercollection.com.
Shipping
To return your product, send an email to support@winecoolercollection.com.
You will be responsible for paying for your own shipping costs if returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Non-returnable items:
- Gift cards
- Downloadable software products
There are certain situations where only partial refunds are granted (if applicable)
- Any item is not in its original condition; is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@winecoolercollection.com
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@winecoolercollection.com
Please ensure dimensions are correct before purchasing your product.
Please inspect the packaging of your item(s) when they arrive. If you notice any damage you should make note of it when signing the delivery. If your item(s) do arrive damaged, please send photos to support@winecoolercollection.com and we will process an insurance claim on your behalf.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
For further questions please email us at support@winecoolercollection.com or visit the Contact Us page.